SMS Privacy Policy

1. Introduction

The Marcel Group, LLC respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect information when you sign up for and receive SMS (text message) communications from us.

2. Information We Collect

When you opt in to receive SMS messages from us, we may collect:

  • Your mobile phone number

  • Your name (if provided)

  • Message content, delivery status, and interaction data (such as whether you read or responded to a message)

We do not collect sensitive personal information via SMS, such as payment details or passwords.

3. How We Use Your Information

We use your information to:

  • Send transactional messages (e.g., order updates, appointment reminders)

  • Send promotional or marketing messages (only with your consent)

  • Respond to your inquiries or provide customer support

  • Maintain compliance with applicable laws and carrier requirements

4. Opt-In and Consent

By providing your phone number and opting in, you consent to receive SMS messages from The Marcel Group.
Consent is not required as a condition of purchase. Message frequency may vary.

5. Opt-Out and Your Choices

You can opt out at any time by replying STOP to any of our messages.
After you opt out, you will receive one final confirmation message to confirm your opt-out.

6. Data Sharing and Disclosure

We do not sell or rent your personal information.
We may share your information with:

  • SMS service providers or platforms that send messages on our behalf

  • Legal authorities if required by law or to protect our legal rights

All vendors handling your data are contractually obligated to protect it in accordance with this policy.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse.

8. Data Retention

We retain SMS interaction data only as long as necessary for the purposes described in this policy or as required by law.

9. Updates to This Policy

We may update this SMS Privacy Policy periodically. Any updates will be posted at www.marcelgroupllc.com with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns about this policy or your SMS data, please contact us at:
📧 Email: hello@marcelgroupllc.com